Legal notice

1. IDENTIFICATION DATA

  • Fiscal owner: Electro Cholo, SL
  • CIF/NIF: B-27172287
  • Address: C/ Escultor Asorey, 10 Bajo
  • Postal code: 27004
  • Town Hall: Lugo
  • Email: info@electrocholo.com
  • Inscription in the registry: Place: Lugo, volume: 195, book: n/a, section: n/a, folio: 175, page: LU-2974, inscription: 1st

2. PURPOSE AND ACCEPTANCE OF THE TERMS OF USE

Eljuegos Cholo, SL, hereinafter the Provider, as responsible for this website, makes this document available to users with which it intends to comply with the obligations set forth in Law 34/2002, on Society Services of the Information and Electronic Commerce (LSSI-CE), as well as informing all users of the website regarding the conditions of use of the website.

Through the website, the Provider provides users with access to various content, services, information and data (the “contents”), made available to users by the Provider or by third-party service and content providers.

Any person who accesses this website assumes the role of user, committing to strict observance and compliance with the provisions set forth herein, as well as any other legal provision that may be applicable, so if he or she does not agree with any of the conditions set forth herein, you must refrain from using this website.

The Provider reserves the right to modify any type of information that may appear on the website, without any obligation to notify or inform users of said modifications, with publication on the provider's website being understood as sufficient.

The use of certain services will also imply acceptance, without reservation, of the particular Conditions that the Provider may establish at any time with a specific, substitute or complementary nature to these General Conditions of Use.

3. RESPONSIBILITY

The Provider is exempt from any type of responsibility derived from the information published on its website, provided that this information has been manipulated or introduced by a third party unrelated to it.

From the Provider's website you may be redirected to content from third-party websites. Since the Provider cannot always control the contents introduced by third parties on its websites, it does not assume any type of responsibility with respect to said contents. In any case, the Provider states that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities the content in question.

The Provider is not responsible for the information and content stored, by way of example, but not limited to, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently on the page. provider's website. However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, the Provider makes itself available to all users, authorities and security forces, and actively collaborates in the withdrawal or, where appropriate, blocking of all content that could affect or contravene the legislation. national, or international, rights of third parties or morality and public order. If the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.

This website has been reviewed and tested to function correctly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, the provider does not rule out the possibility that there may be certain programming errors, or that force majeure, natural disasters, strikes, or similar circumstances may occur that make access to the website impossible. This website has been reviewed and tested to function correctly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, the provider does not rule out the possibility that there may be certain programming errors, or that force majeure, natural disasters, strikes, or similar circumstances may occur that make access to the website impossible.

If it is detected that there has been an error in entering the price of an item, after receiving an order, the provider will contact you as soon as possible to inform you of the incident, and offer you the option of cancellation or maintenance in correct conditions. Automatic confirmation submission does not validate erroneous pricing conditions. In case of cancellation, any amount that has been paid will be refunded. Without your express agreement to the correct price conditions, the shipment will not be processed.

4. INTELLECTUAL AND INDUSTRIAL PROPERTY

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and/or graphics, is the property of the Provider or, where applicable, has a license or express authorization from the authors. All contents of the website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public registries.

Regardless of the purpose for which they were intended, total or partial reproduction, use, exploitation, distribution and marketing, requires in all cases prior written authorization from the Provider. Any use not previously authorized by the Provider will be considered a serious breach of the author's intellectual or industrial property rights.

The designs, logos, text and/or graphics other than the provider and that may appear on the website belong to their respective owners, who are themselves responsible for any possible controversy that may arise regarding them. In any case, the Provider has express and prior authorization from them.

The Provider recognizes in favor of its owners the corresponding industrial and intellectual property rights, its mere mention or appearance on the website not implying the existence of any rights or responsibility of the Provider over them, nor endorsement, sponsorship or recommendation on the part of the Provider. of the same.

To make any type of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through the following email info@electrodomesticoscholo.com

5. ACCESS CONDITIONS

In general, access to the information on the different products and services existing on the website, as well as its navigation, will be free and free, therefore Users will not be required to register with the consequent delivery of their personal data, nor the use of keys or passwords. Notwithstanding the above, certain sections of the website will previously require the inclusion of data in forms or the relevant registration.

When it is necessary to provide personal data to access certain content or to use a service, Users will guarantee its veracity, accuracy, authenticity and validity. THE PROVIDER will give said data the corresponding automated treatment based on its nature or purpose, in the Conditions and terms indicated in the Data Privacy Policy section.

To use the Services, minors must previously obtain permission and/or authorization from their parents, guardians or legal representatives, who will be considered responsible for all acts carried out by minors in their care. Full responsibility for determining the specific content and Services that minors access corresponds to the adults in whose charge they are. As the Internet makes it possible to access content that may not be appropriate for minors, Users are informed that there are mechanisms, in particular filter and blocking software, that allow limiting the available content and, although they are not infallible, they are safe. especially useful for controlling and restricting the materials that minors can access.

6. CONDITIONS OF USE

The User undertakes to make appropriate and lawful use of the website as well as the contents, products and services, in accordance with the legislation applicable at all times, these General Conditions of Use of the website, morality and good customs generally. accepted and public order.

The User must refrain from:

  • I. Make unauthorized or fraudulent use of the website and/or the contents for illicit purposes or effects, prohibited in these Conditions, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload , deteriorate or prevent the normal use of the services, computer equipment or documents, files and all types of content stored on any computer equipment.
  • II. Access or attempt to access resources or restricted areas of the website, without meeting the conditions required for such access.
  • III. Cause damage to the physical or logical systems of the website, its suppliers or third parties.
  • IV. Introduce or spread computer viruses or any other physical or logical systems on the network that are likely to cause damage to the physical or logical systems of the PROVIDER, its suppliers or third parties.
  • V. Attempt to access, use and/or manipulate the data of the PROVIDER, third-party providers and other Users.
  • VI. Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless you have the authorization of the owner of the corresponding rights or it is legally permitted.
  • VII. Delete, hide or manipulate the notes on intellectual or industrial property rights and other data identifying the rights of THE PROVIDER or third parties incorporated into the contents, as well as the technical protection devices or any information mechanisms that may be inserted in the contents. .
  • VIII. Obtain and attempt to obtain the contents using means or procedures other than those that, depending on the case, have been made available for this purpose or have been expressly indicated on the web pages where the contents are found or, in general, from those that are commonly used on the Internet because they do not entail a risk of damage or disabling of the website and/or its contents.
  • IX. In particular, and for merely indicative and non-exhaustive purposes, the User undertakes not to transmit, disseminate or make available to third parties information, data, content, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any kind of material that:
    • a) In any way it is contrary to, belittles or violates the fundamental rights and public freedoms recognized constitutionally, in international treaties and in the rest of the legislation.
    • b) Induces, incites or promotes criminal, denigrating, defamatory, slanderous, violent actions or, in general, contrary to the law, morality and generally accepted good customs or public order.
    • c) Induces, incites or promotes discriminatory actions, attitudes or thoughts based on sex, race, religion, beliefs, age or condition.
    • d) Incorporate, make available or allow access to products, elements, messages and/or services that are criminal, violent, offensive, harmful, degrading or, in general, contrary to the law, morality and generally accepted good customs or to the public order.
    • e) Induces or may induce an unacceptable state of anxiety or fear.
    • f) Induces or incites involvement in practices that are dangerous, risky or harmful to health and mental balance.

7. USE OF COOKIES AND THE ACTIVITY FILE

Cookies are small text files generated by the web pages you visit, which contain session data that may be useful later on the web page. The data allows the website to maintain your information between pages, and also to analyze how you interact with the site.

Cookies are secure because they can only store information that was put in place by the browser, which is information that the user has entered into the browser or that is included in the page request. They cannot execute code and cannot be used to access your computer.

Cookies are essential for the functioning of the Internet, providing countless advantages in the provision of interactive services, facilitating navigation and usability of the website. Cookies cannot harm your computer, cannot execute code and cannot be used to access your computer, and having them enabled helps identify and resolve errors.

Some services may use connectors to social networks (social plugins) such as Facebook, Twitter, Google +, etc. In this case, you must consult the cookie policy of these social networks, since by using the social registry you are authorizing the social network to store cookies.

What types of cookies exist?

Below, we provide more information so that you better understand the different types of cookies that can be used:

– Depending on the expiration:

Session cookies: These are temporary cookies that remain in the browser's cookie file until you leave the website. It is usually used to analyze traffic patterns on the web. In the long run, this allows you to provide a better experience to improve the content and ease of use.

Permanent cookies: they are stored in the terminal and the website reads them each time a new visit is made. Despite its name, a permanent website has a certain expiration date. The cookie will stop working after that date, which can range from a few minutes to several years. They are generally used to facilitate the different services offered by web pages.

– Depending on who manages them:

Own cookies: these are those sent and managed by a team or domain of the editor of the website you are visiting.

Third-party cookies: these are those sent and managed by a third party that is not the website editor itself, when they come from another server. For example, those used by social networks, or by external content such as Google Maps.

– Depending on the purpose for which the data obtained through Cookies is processed, we can distinguish between:

Technical cookies: these are those that allow the user to navigate through a web page and use the different options or services that exist there, such as, for example, controlling traffic, identifying the user's session, accessing access parts. restricted, remember the elements that make up an order, make a request for registration or participation in an event, use security elements while browsing, store content for the dissemination of videos or sound or share content through social networks.

Analytical cookies: these are those that allow the person responsible for them to monitor and statistically analyze the behavior of users on the websites to which they are linked. They are used to measure the activity of the websites and to create navigation profiles of the users of said sites, in order to introduce improvements based on the analysis of usage data made by the users of the service. They are processed by us and/or by third parties. These cookies collect anonymous/dissociated information from the user, such as the number of users and the time spent, how many times the site is visited, the user's origin, keywords... Thanks to this, we can improve the range of products and services we offer.

Advertising cookies: these are those that, whether treated by us or by third parties, allow us to manage in the most efficient way possible the offer of advertising spaces on the website, adapting the content of the advertisement to the content of the requested service or the use you make of our website.

What Cookies do we use in our Web products?

Below we inform you and ask your permission to execute the following cookies of our own or services that provide us with third-party complements. Most browsers will generally allow you to change the settings of your browser so that it does not accept these “cookies”, but if you do this, please note that the website or some parts of the website will not function properly.

a) Own cookies

– CookiesCtrl: To control whether or not the user accepts cookies.

– pgresponsive: With this cookie we manage the responsive version of the website.

– ASP.NET_SessionId: This cookie is used to establish the session of the user who visits the website.

– visit: To count visits to the website.

– languagePpalId, languageStore, googtrans: To correctly manage the language of the store.

– order, OrderShipForm, user, cart, Buyerdata, orderMailOrderMail, StoreState, datesTaskCatalog: Cookies used to manage orders, the shopping cart and the user who places the order.

– __MyAppSession: User session data.

– currencyUpdate, currencyChanged: User session data.

b) Google Cookies

– _utma, _utmb, _utmt, _utmz: These cookies correspond to the web analytics service called Google Analytics, which allows obtaining information about the use that users make of the website.

– PREF, NID, GAPS, GoogleAccountsLocale_session, AID, APISID, HID, HSID, SID, SAPISID, SSID, CONSENT, TAID, PAIDCONTENT: When you log in to a Google account, these cookies are stored on your computer in order to stay logged in. to your Google account when you visit your services again. As long as you remain logged in and use plugins on other websites like ours, Google will use these cookies to improve your user experience. It is common for them to appear when using Google maps.

For more information you can consult the document “Types of cookies used by Google”

c) Twitter

– __utma, __utmb, __utmt, __utmv, __utmz, external_referer, H, eu_cn, _twitter_sess, _gat, _ga, _remember_checked_on, remember_checked, twll, guest_id, metrics_token, lang: our site includes a plugin to display our profile activity on Twitter and make publications in it. Therefore, Twitter automatically sets its own cookies. For more information, please read the “Twitter privacy policy”

d) Youtube/Google

– GALX, LSID, RMME, YSC, CAL, dkv, _ga, _gat, GEUP, VISITOR_INFO1_LIVE: Some pages on our website may include videos from YouTube, a service also provided by Google. To use it, Google sends cookies, in addition to the cookies that Google may use if you access authenticated with a registered Google profile, in order to calculate the necessary bandwidth, the number of times a video is viewed, etc. For more information, you can consult the document “Types of cookies used by Google”.

e) Facebook

– locale, datr, c_user, fr, x-src, xs, csm, s, pl, lu, p, presence, js_reg_fb_ref, js_reg_fb_gate: Cookies used by Facebook to manage how logged-in users share content, control the buttons I like it, etc. You can consult more “information about how Facebook uses its cookies” here.

How to manage cookies?

All Internet browsers allow you to limit the behavior of a cookie or disable cookies within the browser settings or options. The steps to do this are different for each browser, and instructions can be found in the help menu of your browser.

Many browsers allow you to activate a private mode through which cookies are always deleted after the visit. Depending on each browser, this private mode may have different names. Below you can find a list of the most common browsers with a link to the cookie settings and the different names of this “private mode”:

Chrome, see: Managing cookies in Chrome

Explorer, see: Managing cookies in Internet Explorer

Firefox, see: Cookie management in Firefox

Safari, see: Managing cookies in Safari

Opera, see: Cookie management in Opera

Safari (iOS), see: Managing cookies in Safari (iOS)

Chrome (Android) see: Managing cookies in Chrome (Android)

8. PRIVACY POLICY

8.1 Data Controller

The Data Controller corresponds to the owner of the website, whose complete details are: Eljuegos Cholo, SL, with NIF B-27172287, and address at C/ Escultor Asorey, 10 Bajo, 27004, Lugo.

8.2 Data processed, purposes and conservation period

8.2.1 Processed data

For the purposes of requesting information or contact, some data must be provided by completing the form provided for this purpose, which will indicate which of them are mandatory.

For the purposes of processing an order in a timely manner or registering as a regular buyer, some data must be provided, all of which is processed by the Data Controller.

During navigation we obtain data that provides us with information on usability and user preferences, according to the terms and conditions expressly provided for in the cookies section.

8.2.2 Purposes

Shopping cart: The user will be able to choose between registering, thus being able to save their data for future purchases, or identifying themselves only for the chosen product or products. In both cases, the forms provided will indicate what data is necessary, indicating the required field with an asterisk (*). Those who opt for the registration process will have a “Personal Area” where they can manage, modify or update personal data, as well as delivery addresses.

These data will be used exclusively for the processing and management of commercial relationships with clients and users, the execution of the after-sales service and/or guarantee of purchases made, as well as for the sending of information related to the products and services by any means. , including email or equivalent electronic means.

Contact: The purpose will consist of the management and processing of an effective response to the questions raised.

8.2.3 Conservation

The data will not be kept and will be deleted once the corresponding procedures have been carried out.

8.3 Legitimation of the treatment

Shopping cart: The legal basis for the processing of data for the purchase of our products will be the execution of the service provision contract to which the interested party is a party.

Contact: the legitimation will be the consent, which may be withdrawn at any time, without in any case its withdrawal conditioning the execution of the contract for the provision of services.

8.4 Exercise of rights

Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. . To do this, users may send a written communication to the address indicated above, including accreditation of personality.

8.5 Recipients and assignments

No data transfers or international transfers will be made.

9. MODIFICATION AND TERMINATION OF SERVICES

Although, in principle, the duration of this site is indeterminate, the Provider reserves the right to modify, suspend or terminate the provision of its services, in whole or in part, at any time, and without prior notice to the Users thereof.

Likewise, the Provider may modify the Conditions of use of this website at any time.

10. APPLICABLE LAW AND JURISDICTION

Any controversy in relation to the website will be governed by Spanish law. The resolution of conflicts or controversies will be submitted to the Courts and Tribunals of Lugo, except in cases in which the forum corresponds to the buyer's domicile.

11. RETURNS (RIGHT OF WITHDRAWAL) AND GUARANTEES

Guarantees and Returns Policy

At Electrocholo , we want to guarantee your satisfaction and comply with the guarantee and returns regulations in force in Spain. Below are the conditions and rights applicable to appliances and spare parts purchased in our store.

1. Appliances

1.1 Warranty:

  • All appliances have an official 3-year warranty from the date of purchase, in accordance with current regulations.
  • This warranty covers manufacturing defects and failures that arise under conditions of proper use and in accordance with the manufacturer's instructions.
  • In case of failure, free repair or . If it is not possible to repair or replace the product, the customer has the right to a price reduction or refund of the amount paid.

Warranty Exclusions:

  • Deficiencies caused by improper use , negligence , knocks , incorrect installation or manipulation not carried out by an authorized Technical Service when required are not covered.
  • Damage resulting from normal wear and tear of the product over time is also not covered.

1.2 Right of Withdrawal (Refund for Withdrawal):

  • If you purchase an appliance remotely (online or by telephone), you can exercise the right of withdrawal and return the product within 14 calendar days of receiving the order, without having to justify the reason.
  • To exercise this right, the product must be returned in perfect condition , with its original packaging , manuals and all accessories included.
  • The shipping costs incurred for the return will be borne by the customer, except in the event that the product is defective or there is an error in shipping.

2. Spare Parts and Replacement Parts

2.1 Guarantee:

  • Spare parts and spare parts have a 3-year warranty , which covers manufacturing defects or lack of conformity.
  • The warranty does not cover damage caused by incorrect installation , improper handling or natural wear and tear.
  • repair or replacement of the spare part is offered , as appropriate. Note : Some products, such as electronic modules, may be subject to specific procedures or return exclusion .

Warranty Exclusions:

  • incorrect installation or improper handling of spare parts is not covered
  • Spare parts that have been handled or installed improperly in accordance with the manufacturer's recommendations are also excluded.

2.2 Right of Withdrawal (Refund for Withdrawal):

  • Spare parts purchased remotely can also be returned within 14 calendar days of receiving the order, as long as they have not been installed or tampered with.
  • To accept the return, the replacement must be in perfect condition , with its original packaging and without signs of use or manipulation.
  • Sealed products that have been unsealed and used, and those at risk of rapid deterioration (for example, mechanical and electronic parts) cannot be returned , except in the case of a proven defect.
  • Return shipping costs

Procedure to Exercise the Guarantee or the Right of Withdrawal

  1. Contact : Before proceeding with a return, please contact us by email or in the form below to manage the return authorization.

  2. Product Conditions:

    • To accept the return, the product must be in perfect condition and have its original packaging , manuals and accessories.
    • If the product does not meet these conditions, it may be rejected and returned to the customer, specifying the causes.

  3. Return in Physical Store:

    • You can return the products for free in our physical store, after previously communicating by email or phone.

Damage or Breakdowns during Transportation

If the product suffers visible or invisible damage during transport , contact us immediately to arrange the return or replacement. Transport damage not visible at the time of delivery must be reported as soon as possible via the form below.

Important Note:

  • These policies apply exclusively to individual consumers . Returns will not be accepted due to withdrawal from companies, freelancers or professionals.

European Commission Dispute Resolution Link:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&Ing=ES