General contract conditions

1. IDENTIFICATION OF THE OWNER

These General Contracting Conditions - now hereinafter CGC -, regulate the purchasing conditions of the different products offered on our website owned by Electro Cholo, SL, with NIF B-27172287, and address at C/ Escultor Asorey, 10 Bajo , 27004, Lugo. Email: info@electrocholo.com

2. OBJECT

These purchase conditions, as well as any other particular conditions that may exist, and which will be duly displayed on the corresponding screens, constitute the regulatory framework for the acquisition of our products and which will be formalized directly on this website.

The purchase conditions have been prepared in accordance with the provisions of Law 34/2002, on information society services and electronic commerce, Royal Legislative Decree 1/2007, of November 16, which approves the text recast of the General Law for the Defense of Consumers and Users, Law 7/1996 on the Regulation of Retail Trade and other complementary laws, all of them mandatory legal provisions.

The acquisition of the products can only be made by users over eighteen (18) years of age, who must follow the steps and instructions that will accompany the entire purchase process, consisting, but not limited to: (i) Completion of the form, either for the identification of occasional users, as well as identification of previously registered clients; (ii) Screen display of the order summary, delivery conditions and shipping costs, if applicable; (iii) Acceptance of purchase conditions, which implies reading, understanding and irrevocable acceptance of each and every one of them, as well as, where applicable, the particular conditions that may be applicable and (iv) immediate receipt of email electronic summary in the account used in the registration or – failing that – in the shortest possible time and always within the following twenty-four hours.

To clients who wish to register, we will assign personal credentials consisting of a unique identifier (which will be the email address) and a password whose conservation and custody will depend exclusively on its owner, who must operate with them with due diligence. Therefore, you will not use passwords other than yours in order to impersonate other users when using the store or any other service on the Web.

3. SCOPE

The purchase and acquisition of products in the store will be accessible from the territorial locations indicated below:

  • Spain: Álava, Albacete, Alicante, Almería, Asturias, Ávila, Badajoz, Barcelona, ​​Burgos, Cáceres, Cádiz, Cantabria, Castellón, Ceuta, Ciudad Real, Córdoba, Coruña, A, Cuenca, Gerona/Girona, Granada, Guadalajara, Guipúzcoa /Gipuzkoa, Huelva, Huesca, Balearic Islands/Illes Balears, Jaén, La Rioja, Las Palmas, León, Lérida/Lleida, Lugo, Madrid, Málaga, Melilla, Murcia, Navarra, Ourense, Palencia, Pontevedra, Salamanca, Santa Cruz de Tenerife, Segovia, Seville, Soria, Tarragona, Teruel, Toledo, Valencia, Valladolid, Vizcaya/Bizkaia, Zamora, Zaragoza
  • Portugal: Aveiro, Azores, Beja, Braga, Braganza, Castelo Branco, Coimbra, Évora, Faro, Guarda, Leiria, Lisbon, Madeira, Oporto, Portalegre, Santarém, Setúbal, Viana do Castelo, Vila Real, Viseu

Acquisitions from abroad may be authorized, subject to shipping costs.

4. PRODUCT INFORMATION

The Products available in the store will show all the characteristics, existing options and price, as well as an illustrative image of the packaging or packaging in which they are presented. They will incorporate in the description the quantities per unit of product with a clear indication of the specified volume in milliliters. In the catalog you can also find a brief presentation of the product and its nutritional value, as well as others related to the one chosen by the User, who can include them in their shopping cart.

The prices indicated are in euros (identified by the € symbol) and include VAT and any other taxes that may be applicable and will be those in force at all times. In this case, the costs of shipping the order to the User's address will also appear on the purchase summary screen, which will always be, if applicable, borne by the buyer.

What was said in the previous section will not apply to those sales expressly excluded by the regulations on added value or those sales authorized abroad.

We reserve the right to cancel a purchase when it has occurred due to an obvious information or typographical error, which will be notified to the user as soon as possible, canceling any account charge that may have occurred.

The store does not have a specific promotions section, although it will be duly indicated on the screen when the purchase of a product is discounted.

5. PAYMENT METHODS

Once the products have been selected, the prices and the shopping cart total, as well as the shipping costs, will be displayed, all before proceeding to payment. By following all the instructions that we offer you on the screen, the operation can be successfully facilitated.

To do this, we have hired a payment gateway that meets the security standards required in electronic commerce, so all data transmitted will be encrypted to guarantee maximum security through the HTTPS protocol, so we guarantee that The transaction will be carried out safely.

We will deliver the purchased products as soon as possible to the address you indicate for this purpose in the order form. Delivery will always occur within thirty (30) calendar days from the date of the order.

These are all the payment methods enabled:

      • visa electron

        PAYPAL (3.40% on the final price)

        The PayPal payment system already has more than 230 million users around the world. It is the fastest and safest way to make payments online. You can make the payment through your PayPal account or, if you do not have a Paypal account, using your preferred credit card. Payment management is carried out through the Paypal page, so our system does not store any information related to your credit card or bank account. The payment process is fast, secure and totally transparent.

          • PayPal
          • Visa
          • Visa Electron
          • Mastercard
  • TRANSFER (without increase on the final price)

    Transfer orders will be held for 3 business days pending payment, starting the day after placing the order. Therefore, we ask that you place the order when you are ready to make the transfer. Also, remember that if the transfer is made from another entity other than the ones we provide, it could take 24 to 48 hours. For this reason and to expedite orders, we ask that deposits or transfers be made in the same banking entities whenever possible.

  • PAYMENT IN STORE (without increase on the final price)

    Using this method, payment will be made at the store selected for collection. Orders through payment in store will be held for 3 business days pending payment/collection starting the day after placing the order.

6. SHIPPING COSTS

The shipping costs and times of each order will always be the responsibility of the customers, and may be subject to variations, depending on the products chosen or the place from where the order is placed.

Below are the shipping methods available when placing an order:

(all prices include 21.00% tax)

Shipments to Peninsula

The shipment will be processed as soon as possible. Once processed, the order will arrive at its destination through Correos Express within a maximum period of 24 hours

Shipments to:

Spain:
Álava, Albacete, Alicante, Almería, Asturias, Ávila, Badajoz, Barcelona, ​​Burgos, Cáceres, Cádiz, Cantabria, Castellón, Ciudad Real, Córdoba, Coruña A, Cuenca, Gerona/Girona, Granada, Guadalajara, Guipúzcoa/Gipuzkoa, Huelva, Huesca, Jaén, La Rioja, León, Lérida/Lleida, Lugo, Madrid, Málaga, Murcia, Navarra, Ourense, Palencia, Pontevedra, Salamanca, Segovia, Seville, Soria, Tarragona, Teruel, Toledo, Valencia, Valladolid, Vizcaya/Bizkaia , Zamora, Zaragoza.
Portugal:
Aveiro, Azores, Beja, Braga, Braganza, Castelo Branco, Coimbra, Évora, Faro, Guarda, Leiria, Lisbon, Madeira, Porto, Portalegre, Santarém, Setúbal, Viana do Castelo, Vila Real, Viseu
 
  • Ordered weight from 0 gr to 2 Kg, shipping costs = €8.50
  • Ordered weight from 2 Kg to 5 Kg, shipping costs = €8.97
  • Ordered weight from 5 Kg to 10 Kg, shipping costs = €9.15
  • Ordered weight from 10 Kg to 15 Kg, shipping costs = €9.30
  • Ordered weight from 15 Kg to 20 Kg, shipping costs = €9.47
  • Ordered weight from 20 Kg to 21 Kg, shipping costs = €9.47
  • (Each 1 Kg an additional €0.45 will be charged)

Shipping to Islands

Shipments to Islands

The shipment will be processed as soon as possible. Once processed, the order will arrive at its destination through the Post Office within 2/3 days. Shipping includes transportation, packaging and insurance costs. Import taxes are not included, which, if incurred, will be paid in cash and at destination by the recipient of the merchandise.

Shipments to:

Spain:
Balearic Islands/Illes Balears.
  • Ordered weight from 0 gr to 2 Kg, shipping costs = €9.70
  • Ordered weight from 2 Kg to 5 Kg, shipping costs = €10.01
  • Ordered weight from 5 Kg to 10 Kg, shipping costs = €12.23
  • Ordered weight from 10 Kg to 15 Kg, shipping costs = €14.75
  • Ordered weight from 15 Kg to 20 Kg, shipping costs = €20.45
  • Ordered weight from 20 Kg to 21 Kg, shipping costs = €21.45
  • (Each 1 Kg an additional €0.8 will be charged)
Spain:
Las Palmas, Santa Cruz de Tenerife.
  • Ordered weight from 0 gr to 2 Kg, shipping costs = €15.30
  • Ordered weight from 2 Kg to 5 Kg, shipping costs = €16.45
  • Ordered weight from 5 Kg to 10 Kg, shipping costs = €21.00
  • Ordered weight from 10 Kg to 15 Kg, shipping costs = €33.10
  • Ordered weight from 15 Kg to 20 Kg, shipping costs = €44.73
  • Ordered weight from 20 Kg to 21 Kg, shipping costs = €44.73
  • (Each 1 Kg an additional €3.96 will be charged)

Pick up in store

Establishments:

  • Cholo Appliances | Monday to Friday from 9:30 a.m. to 1:30 p.m. and from 4:00 p.m. to 7:30 p.m. | C/ Escultor Asorey, 10 Bajo – 27004 Lugo  see map

7. RETURNS (RIGHT OF WITHDRAWAL) AND GUARANTEES

7.1 General conditions

The purchased items can be returned (purchase withdrawal) for any reason, for which you will inform us in advance either by e-mail or by phone (you will find them on our contact page) and we will arrange a return authorization for the merchandise, provided that the nature of the acquired good allows it.

The transportation costs incurred for the return will be your responsibility. These will only be refundable in case of defective products or erroneous shipments.

If we are collecting the item, the return shipping costs will be deducted from the refund.

The return period is 14 calendar days from the date of receipt of the shipment. The product must be in perfect condition, in its original packaging in the case of spare parts sealed by the manufacturer and well seated (in the case of small or delicate products, additional packaging must be included to avoid damage), including the instruction manuals and the accessories or gifts included if applicable, so before using the product “decide if you are interested in it.” Once the merchandise has been received and it has been verified that it is in perfect condition, the payment made will be refunded, not including the delivery costs, nor the additional costs resulting from the eventual choice of a delivery method other than the one initially determined as standard.

The maximum legal period for payment to be made is 14 calendar days from when the right of withdrawal has been exercised. After checking the condition of the product, the amount will be returned according to the same payment method used by the client. If any element or packaging is missing, the product may be rejected and returned indicating the reasons. Any damages will be compensated.

You can return the items free of charge to our store and you must also notify us beforehand by email or phone for prior processing. (You will find them on our contact page).

Exceptions to the mandatory return will be considered:

– The provision of services, once the service has been completely executed, when the execution has begun, with prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been been completely executed by the employer, he will have lost his right of withdrawal.

– The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.

– The supply of products, made according to the consumer's specifications, configured à la carte or clearly personalized.

– The supply of goods that may deteriorate or expire quickly.

– The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.

– The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.

– Contracts in which the consumer and user has specifically requested a home visit to carry out urgent repair or maintenance operations; If, during that visit, it provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal must apply to said additional services or goods.

– The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

– The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.

– Products upon request direct from the manufacturer.

– Items sold as opportunities / outlet.

-Products that have been placed/used

– Products that can easily deteriorate once opened or have been installed after purchase, such as car-hifi, kitchens, etc., unless it can be verified that there has been no tampering, for which a technical analysis of the product would be carried out. our staff or by the manufacturer's after-sales service. In this case the process may take longer than usual.

In the event of breakdowns or other lack of conformity with the product, it can be returned for verification of this lack of conformity. A lack of conformity or deterioration may also occur due to transportation (not visible at the time of delivery).

Natural or legal persons who act in a field other than a business or professional activity will be considered consumers.

Returns due to withdrawal from companies, freelancers or professionals will not be accepted.

European commission dispute resolution link:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&Ing=ES

7.2 Guarantees

All products include the official manufacturer's warranty, which in addition to manufacturing defects also covers possible breakdowns that occur during said warranty period and under the legally established terms, which by law is a period of three years from the date of purchase. buys.

Deficiencies caused by negligence, knocks, improper use or manipulation, unsuitable tension, incorrect installation not carried out by the authorized Technical Service when applicable, or materials subjected to wear and tear due to normal use are not included.

For more information on how to make the guarantee effective, contact us by phone or send us an e-mail (you will find them on our contact page). Always have the purchase invoice on hand and indicate the order number, item and billing information:

Use the form below to proceed with the return.

(Remember that ELECTRONIC MODULES ARE NOT COLLECTED )

 

    I have read and accept the Legal Notice and Privacy Policy .

    8. APPLICABLE LEGISLATION

    These General Conditions are governed by Spanish law. The resolution of conflicts or controversies will be submitted to the Courts and Tribunals of Lugo, except in cases in which the forum corresponds to the buyer's domicile.

    9. PROTECTION OF PERSONAL DATA

    In this regard, see the corresponding privacy and cookie policy, which, duly identified, can be found at the bottom of the main page and in its corresponding section.