Savings on your electricity and gas bill!

No, the change of supplier does not imply at any time the interruption of supply. It is only an administrative change, the only thing that will change is that, from the next reading of your meter, the next bill will be with Feníe Energía instead of your previous supplier.

At Feníe Energía we invoice once we receive the consumption information from the distribution company in your area, which is the one who reads your meter. Therefore, the frequency with which you receive the invoice will be the same with which Feníe Energía receives the readings.

By virtue of RD 1110/2007, it is expected that on 12/31/2018 all supplies of less than 15 kW will already be remotely managed, and consequently billed monthly.

Until that date arrives, and for rates of less than 15 kW contracted:

-If the remote management meter has already been installed and it is effectively integrated into the network, you will receive monthly invoices (both circumstances must occur simultaneously).
-Otherwise, you will most likely receive invoices every two months.
For contracted supplies of more than 15kW, billing is monthly.

No, since activation with Feníe Energía means a simultaneous withdrawal from your previous marketing company.

No contract with Feníe Energía is subject to permanence commitments, or penalties of any kind, if the time established in the contract is not met. Our policy is to be transparent in our processes, trying to strengthen the loyalty of our clients through personalized and close treatment. This necessarily involves not tying down our clients, contracting freely so that they can check it, without any type of restrictions.

The first line of attention is your Energy Agent (the person you contacted to hire), a professional installer who will provide you with personalized treatment, answer all your questions and advise you on the best option to save on your electricity bill. Additionally, there is a free telephone number, as well as the email info@electrodomesticoscholo.com, where you can also ask your questions.

The first thing would be to carry out the rearming procedure, which consists of lowering all the magneto-thermal or PIA (small automatic switch) protections, waiting a couple of minutes and going up from left to right waiting a couple of seconds, between magneto-thermal and magneto-thermal. If there is still no supply, the next thing would be to try to find out if there are more supplies affected (if it is night, look out to see if there is light on the street or neighboring homes), or go outside and ask the rest of the neighbors. In the event of a general blackout, you can choose to call the area Distributor's toll-free number directly (informed on our invoices), or call our 24-hour service so that we can handle the management. If you choose the second option, we will call you back to inform you of the expected time for normal service restoration. If you are the only one affected, it is very possible that it is a particular fault, in which case, you should contact a private electrician (your local energy agent is, and will be able to assist you preferentially), to detect the origin of the problem.

At the time of contracting, you can decide the method of sending invoices: traditional (ordinary postal mail), or electronic (sending by email). Currently and for rates with less than 10 kW, we have a product with which you can benefit from approximately 5% savings in the variable term compared to the base price, signing the contract electronically with invoices sent by email. In any case, we recommend hiring an electronic invoice since it is faster to receive and we help reduce paper consumption and take care of the environment.

Invoices will be sent periodically according to the billing cycle explained above, by the means that the client has chosen when contracting (postal or electronic). Additionally, the client has the option of being able to consult their invoices on our website www.fenieenergia.es, after registering there to obtain the password.

The possible payment of some type of penalty/compensation to the outgoing marketer will depend on the contract signed with it, if there is any type of clause in this regard. The process of changing the supplier in Feníe Energía only changes the client's electricity supply, not considering whether the client has any contingency of this type, nor if they have any other type of contracted service that they can continue to bill, despite the fact that it has been passed to our company.

At Feníe Energía we are committed to the environment, which is why we offer 100% green energy certified by the CNMC to all our clients. It is energy that comes from wind farms, hydraulic parks, solar panels, etc.

By contacting your Energy Agent closest to your supply point, which you can find on our website.

Yes, since November 2015 we have already sold energy throughout the national territory, both in the peninsula and in Ceuta, Melilla, the Balearic Islands and the Canary Islands.

Taking meter readings is the exclusive responsibility of the Distribution Company of the supply point area (RD 1718/2012). If the meter is not accessible to it (interior of the house, room without access, key, gate, access to common areas of the building... etc., or any other barrier or circumstance, temporary or permanent, that prevents correct taking of readings. ), it will be the client themselves who must provide the readings periodically to the zone Distribution Company so that the marketer (us) is notified of the correct consumption to be billed.

Below we show you the service numbers of the Distributors in the most common areas, so that, if you need it, you can communicate it to the Distributor:

IBERDROLA: 900 171 171
UNIÓN FENOSA: 901 34 34 34
ENDESA: 902 509 600
VIESGO: 900 101 051
EDP: 900 907 000

If you do not know which Distributor area is, on your Feníe Energía bill it appears at the top right in the customer data section

Exactly the same as before switching with us (previous FAQ)

In the client area (clientes.fenieenergia.es), you can carry out procedures such as changing bank account, contact email, invoice sending address, among others. To change the ownership of the contract, or any management that involves a change in the installation, you must contact your energy agent, in order to provide them with the form to complete and sign.

At the moment, the form of bill payment at Feníe Energía is exclusively by direct debit, whose account must be provided to us by the client at the time of contracting.

Energy, understood as a variable term in the invoice, is calculated by multiplying the kWh consumed in the period (difference from what the meter shows in the cut-off reading compared to the last period that was billed) by the price €/kWh of your contract. .

Yes, by notifying your energy agent at the time of contracting, after verification by him, to verify that the parameters of your current Electrical Installation Certificate (CIE) allow such a change. The contract to be signed will already include the change you need.

The optimal contracting power is closely related to the electrical appliances in the installation, the customer's consumption habits, and also the time of year. To do this, do not hesitate to seek advice from your energy agent, who will guide you and recommend the best option for your case.

There is no obligation to contract any additional service to the electricity supply contract, we optionally offer services, such as consultation and advice on the consumption of the elements of your installation, contracting our product Sig+e. Do you want to know more about the products offered by Feníe Energía? . ask us

The process of contracting your electricity and gas bill savings is very simple. You can contract the supply electronically, being a quick and secure process. It is only necessary to have an email and a mobile phone number to which we will send a password with which to sign the contract.

There is a service to respond to complaints in relation to the contracted service, which the Client can channel either through their installation agent, or through the following Feníe Energía channels: – www.fenieenergia.es. Through the website it can be sent through a form. – Email address: clients@fenieenergia.es – Claims Service Telephone, available every day of the year, 24 hours a day: 900 21 54 70. – Fax: 91 631 33 15 – By writing to the Claims Department, C/ Jacinto Benavente 2B Ground Floor (Tripark Business Center), 28.232, Las Rozas de Madrid.

Feníe Energía, SA undertakes to answer any claim within a period of no more than one month from the presentation of the claim. The purpose of this response is to inform the Client of the actions that have been taken or will be taken to resolve the incident that is the subject of the claim. The response does not necessarily imply the solution of the incident, since in many cases it may require actions in which the time exceeds the time set for the response.

However, when a claim submitted directly by the Client has not been resolved, the latter may present their claim before the entities for alternative resolution of consumer disputes established in accordance with the applicable regulations - such as the Consumer Arbitration Boards in the Autonomous Communities -, or go to the online dispute resolution platform created by the European Commission, without prejudice to the right of Feníe Energía to accept or reject said procedure. In the event of not submitting claims to the above entities or if they are not competent, the Client may submit the dispute to the Ministry of Industry, Energy and Tourism, when such disputes refer to their specific rights as end users, including all rights. provided for in Law 24/2013 and without prejudice to the powers of the rest of the Public Administrations. Likewise, the Client may exercise the legal actions it considers, with the Courts and Tribunals of the place where the supply is made being competent.

Feníe Energía will invoice each time the reading cycle is completed. That is, as a guide, every two months for rates 3.1, 3.2 and 3.3 and every month for rate 3.4.

No. The person in charge of reading the gas meter will continue to be the distribution company, the same one that has been doing so until now. Feníe Energía is the marketing company.

No, the change of supplier does not imply at any time the interruption of supply. It is only an administrative change, the only thing that will change is that, from the next reading of your meter, the next bill will be with Feníe Energía instead of your previous supplier.

If it is an invoice with consumption, Feníe Energía will issue the invoice before the fifteenth day after receiving the meter reading from the distributor. The meter reading marks the end of the reading cycle. If it is an invoice charging other concepts, such as registration fees, Feníe Energía may issue the invoice before the customer's first reading cycle with Feníe Energía ends.

No, we take care of everything.

At this time we do not have a dual offer, as we believe that our offers are competitive.

As they are different products, the invoices are different, since each one has a different billing cycle and this way you can know what amount corresponds to each concept.

Rates are defined by the Ministry of Industry based on supply and consumption pressure. This implies that a client cannot choose their rate but is classified into the one that corresponds to them according to their characteristics.

There is a service to respond to complaints in relation to the contracted service, which the Client can channel either through their installation agent, or through the following Feníe Energía channels: – www.fenieenergia.es. Through the website it can be sent through a form. – Email address: clients@fenieenergia.es – Claims Service Telephone, available every day of the year, 24 hours a day: 900 21 54 70. – Fax: 91 631 33 15 – By writing to the Claims Department, C/ Jacinto Benavente 2B Ground Floor (Tripark Business Center), 28.232, Las Rozas de Madrid.

Feníe Energía, SA undertakes to answer any claim within a period of no more than one month from the presentation of the claim. The purpose of this response is to inform the Client of the actions that have been taken or will be taken to resolve the incident that is the subject of the claim. The response does not necessarily imply the solution of the incident, since in many cases it may require actions in which the time exceeds the time set for the response.

However, when a claim submitted directly by the Client has not been resolved, the latter may present their claim before the entities for alternative resolution of consumer disputes established in accordance with the applicable regulations - such as the Consumer Arbitration Boards in the Autonomous Communities -, or go to the online dispute resolution platform created by the European Commission, without prejudice to the right of Feníe Energía to accept or reject said procedure. In the event of not submitting claims to the above entities or if they are not competent, the Client may submit the dispute to the Ministry of Industry, Energy and Tourism, when such disputes refer to their specific rights as end users, including all rights. provided for in Law 34/1998, of October 7, on the hydrocarbon sector and without prejudice to the powers of the rest of the Public Administrations. Likewise, the Client may exercise the legal actions it considers, with the Courts and Tribunals of the place where the supply is made being competent.