General contract conditions
1. IDENTIFICATION OF THE OWNER
These General Contracting Conditions - now hereinafter CGC -, regulate the purchasing conditions of the different products offered on our website owned by Electro Cholo, SL, with NIF B-27172287, and address at C/ Escultor Asorey, 10 Bajo , 27004, Lugo. Email: info@electrocholo.com
2. OBJECT
These purchase conditions, as well as any other particular conditions that may exist, and which will be duly displayed on the corresponding screens, constitute the regulatory framework for the acquisition of our products and which will be formalized directly on this website.
The purchase conditions have been prepared in accordance with the provisions of Law 34/2002, on information society services and electronic commerce, Royal Legislative Decree 1/2007, of November 16, which approves the text recast of the General Law for the Defense of Consumers and Users, Law 7/1996 on the Regulation of Retail Trade and other complementary laws, all of them mandatory legal provisions.
The acquisition of the products can only be made by users over eighteen (18) years of age, who must follow the steps and instructions that will accompany the entire purchase process, consisting, but not limited to: (i) Completion of the form, either for the identification of occasional users, as well as identification of previously registered clients; (ii) Screen display of the order summary, delivery conditions and shipping costs, if applicable; (iii) Acceptance of purchase conditions, which implies reading, understanding and irrevocable acceptance of each and every one of them, as well as, where applicable, the particular conditions that may be applicable and (iv) immediate receipt of email electronic summary in the account used in the registration or – failing that – in the shortest possible time and always within the following twenty-four hours.
To clients who wish to register, we will assign personal credentials consisting of a unique identifier (which will be the email address) and a password whose conservation and custody will depend exclusively on its owner, who must operate with them with due diligence. Therefore, you will not use passwords other than yours in order to impersonate other users when using the store or any other service on the Web.
3. SCOPE
The purchase and acquisition of products in the store will be accessible from the territorial locations indicated below:
- Spain: Álava, Albacete, Alicante, Almería, Asturias, Ávila, Badajoz, Barcelona, Burgos, Cáceres, Cádiz, Cantabria, Castellón, Ceuta, Ciudad Real, Córdoba, Coruña, A, Cuenca, Gerona/Girona, Granada, Guadalajara, Guipúzcoa /Gipuzkoa, Huelva, Huesca, Balearic Islands/Illes Balears, Jaén, La Rioja, Las Palmas, León, Lérida/Lleida, Lugo, Madrid, Málaga, Melilla, Murcia, Navarra, Ourense, Palencia, Pontevedra, Salamanca, Santa Cruz de Tenerife, Segovia, Seville, Soria, Tarragona, Teruel, Toledo, Valencia, Valladolid, Vizcaya/Bizkaia, Zamora, Zaragoza
- Portugal: Aveiro, Azores, Beja, Braga, Braganza, Castelo Branco, Coimbra, Évora, Faro, Guarda, Leiria, Lisbon, Madeira, Oporto, Portalegre, Santarém, Setúbal, Viana do Castelo, Vila Real, Viseu
Acquisitions from abroad may be authorized, subject to shipping costs.
4. PRODUCT INFORMATION
The Products available in the store will show all the characteristics, existing options and price, as well as an illustrative image of the packaging or packaging in which they are presented. They will incorporate in the description the quantities per unit of product with a clear indication of the volume. In the catalog you can also find a brief presentation, as well as others related to the product chosen by the User, who can include them in their shopping cart.
The prices indicated are in euros (identified by the € symbol) and include VAT and any other taxes that may be applicable and will be those in force at all times. In this case, the costs of shipping the order to the User's address will also appear on the purchase summary screen, which will always be, if applicable, borne by the buyer.
What was said in the previous section will not apply to those sales expressly excluded by the regulations on added value or those sales authorized abroad.
We reserve the right to cancel a purchase when it has occurred due to an obvious information or typographical error, which will be notified to the user as soon as possible, canceling any account charge that may have occurred.
The store does not have a specific promotions section, although it will be duly indicated on the screen when the purchase of a product is discounted.
5. PAYMENT METHODS
Once the products have been selected, the prices and the shopping cart total, as well as the shipping costs, will be displayed, all before proceeding to payment. By following all the instructions that we offer you on the screen, the operation can be successfully facilitated.
To do this, we have hired a payment gateway that meets the security standards required in electronic commerce, so all data transmitted will be encrypted to guarantee maximum security through the HTTPS protocol, so we guarantee that The transaction will be carried out safely.
We will deliver the purchased products as soon as possible to the address you indicate for this purpose in the order form. Delivery will always occur within thirty (30) calendar days from the date of the order.
These are all the payment methods enabled:
- PayPal
- Visa
- Visa Electron
- Mastercard
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TRANSFER (without increase on the final price)
Transfer orders will be held for 3 business days pending payment, starting the day after placing the order. Therefore, we ask that you place the order when you are ready to make the transfer. Also, remember that if the transfer is made from another entity other than the ones we provide, it could take 24 to 48 hours. For this reason and to expedite orders, we ask that deposits or transfers be made in the same banking entities whenever possible.
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PAYMENT IN STORE (without increase on the final price)
Using this method, payment will be made at the store selected for collection. Orders through payment in store will be held for 3 business days pending payment/collection starting the day after placing the order.
6. SHIPPING COSTS
WE CANNOT ENSURE SAME DAY SHIPPING FOR ORDERS PLACED AFTER 1:00 PM.
IT IS NOT SENT ON SATURDAYS OR SUNDAYS
The shipping costs and times of each order will always be the responsibility of the customers, and may be subject to variations, depending on the products chosen or the place from where the order is placed.
In the event that the customer is absent at the time of delivery or during high shipping seasons such as Christmas, Black Friday, etc. Correos and Correos Express may leave the shipments in mailboxes or the collection points assigned closest to the address. of the client, notifying him by email or SMS
Below are the shipping methods available when placing an order:
(all prices include 21.00% tax)
Shipments to Peninsula
The shipment will be processed as soon as possible. Once processed, the order will arrive at its destination through Correos Express within a maximum period of 24/48 hours.
Shipments to:
- Ordered weight from 0 gr to 2 Kg, shipping costs = €8.50
- Ordered weight from 2 Kg to 5 Kg, shipping costs = €8.97
- Ordered weight from 5 Kg to 10 Kg, shipping costs = €9.15
- Ordered weight from 10 Kg to 15 Kg, shipping costs = €9.30
- Ordered weight from 15 Kg to 20 Kg, shipping costs = €9.47
- Ordered weight from 20 Kg to 21 Kg, shipping costs = €9.47
- (Each 1 Kg an additional €0.45 will be charged)
Shipping to Islands
Shipments to Islands
The shipment will be processed as soon as possible. Once processed, the order will arrive at its destination through the Post Office within 2/3 days. Shipping includes transportation, packaging and insurance costs. Import taxes are not included, which, if incurred, will be paid in cash and at destination by the recipient of the merchandise.
Shipments to:
- Ordered weight from 0 gr to 2 Kg, shipping costs = €9.70
- Ordered weight from 2 Kg to 5 Kg, shipping costs = €10.01
- Ordered weight from 5 Kg to 10 Kg, shipping costs = €12.23
- Ordered weight from 10 Kg to 15 Kg, shipping costs = €14.75
- Ordered weight from 15 Kg to 20 Kg, shipping costs = €20.45
- Ordered weight from 20 Kg to 21 Kg, shipping costs = €21.45
- (Each 1 Kg an additional €0.8 will be charged)
- Ordered weight from 0 gr to 2 Kg, shipping costs = €15.30
- Ordered weight from 2 Kg to 5 Kg, shipping costs = €16.45
- Ordered weight from 5 Kg to 10 Kg, shipping costs = €21.00
- Ordered weight from 10 Kg to 15 Kg, shipping costs = €33.10
- Ordered weight from 15 Kg to 20 Kg, shipping costs = €44.73
- Ordered weight from 20 Kg to 21 Kg, shipping costs = €44.73
- (Each 1 Kg an additional €3.96 will be charged)
Pick up in store
Establishments:
- Cholo appliances from Monday to Friday from 09:30 to 13: 30h and from 4:00 p.m. to 7:30 p.m. | C/ Asorey sculptor, 10 under - 27004 Lugo see map
7. RETURNS (RIGHT OF WITHDRAWAL) AND GUARANTEES
In Electrocholo, we work to guarantee your satisfaction and comply with current regulations on guarantees and returns. Next, we detail the conditions applicable to the products acquired in our store.
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7.1. Appliances
7.1.1 Guarantee
All appliances have a 3 -year from the date of purchase, as established in Royal Legislative Decree 1/2007.
The guarantee covers manufacturing defects and failures under conditions of proper use and according to the manufacturer's instructions.
In case of defect, we will offer:
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Free product repair.
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Product replacement for a new one.
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If it is not possible to replace or replace, the client may opt for a price reduction or return of the amount paid.
Warranty Exclusions:
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Damage caused by improper use, negligence or blows.
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Incorrect installation or manipulation by unauthorized technical services.
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Normal wear due to the usual use of the product.
7.1.2 Right of withdrawal
If you have acquired a distance appliance (online or by phone), you can exercise your right of withdrawal within 14 calendar days from receipt of the order, without justifying the reason.
Conditions for return:
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The product must be returned in perfect condition, including all its accessories and manuals.
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It is recommended to keep the original packaging to ensure product protection during transport.
Return expenses: They will be assumed by the customer, except in cases of product defect or shipping error .
7.2. Spare parts and spare parts
7.2.1 Guarantee
Spare parts and spare parts have a legal guarantee of 3 years , covering manufacturing or lack of conformity defects.
In case of proven defect, it will be offered:
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Repair or replacement of the product without additional cost for the customer.
Warranty Exclusions:
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Incorrect installations or improper handling.
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Normal wear due to the usual use of the product.
7.2.2 Right of withdrawal
Remote acquired spare parts can be returned within 14 calendar days from reception, provided that:
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They have not been installed or manipulated.
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They are in good condition. Although it is not mandatory to exercise withdrawal, it is recommended to preserve the original protective packaging (seal, antistatic bag, silica), especially in electronic parts, to avoid damage such as humidity and static electricity that damages the product. ”
Important note about electronic products:
Although it is not mandatory to exercise the right of withdrawal, we strongly recommend retaining the original protective packaging of electronic parts. This packaging guarantees that the product has not been manipulated or damaged, facilitating its verification and possible resale. The absence of this packaging could make it difficult to evaluate the state of the product and, consequently, affect the return process.
Specific exclusions of withdrawal:
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Spare parts and spare parts manufactured or ordered expressly for the client, especially those not indicated with “available 24 hours”.
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Sealed products that have been unsealed and used.
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Parts at risk of rapid deterioration (for example, electronic or mechanical components), except in the case of a proven defect.
Return expenses: They will be assumed by the customer, except in cases of product defect or shipping error .
7.3. Procedure to Exercise Guarantees or Withdrawal
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Contact: Write us by email to info@electrocholo.com or use the form available on our website to manage your application .
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Product conditions: The product must be returned in perfect condition, including original packaging, manuals and accessories .
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Return in physical store: You can return the products in our physical store without additional cost, prior communication .
7.4. Damage or Breakdowns during Transportation
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Visible damage: If when you receive the package you detect obvious damage in the packaging, please notify it to the carrier and us .
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Non -visible damage: If once the package is opened, you discover damage to the product, inform us as soon as possible to manage the incidence.
** Important note: **
These conditions apply exclusively to private consumers. Returns due to withdrawal ** do not apply to companies, autonomous or professional **.
Dispute Resolution Link: European Commission Online Dispute Resolution
Form returns, withdrawal and guarantees:
You can download the withdrawal form model in PDF or Word . and send it to:
info@electrocholo.com
8. APPLICABLE LEGISLATION
These General Conditions are governed by Spanish law. The resolution of conflicts or controversies will be submitted to the Courts and Tribunals of Lugo, except in cases in which the forum corresponds to the buyer's domicile.
9. PROTECTION OF PERSONAL DATA
In this regard, see the corresponding privacy and cookie policy, which, duly identified, can be found at the bottom of the main page and in its corresponding section.