Save on your electricity and gas bills!

No, changing your energy supplier does not involve any interruption of service. It is simply an administrative change; the only difference is that, starting with your next meter reading, your bill will be from Feníe Energía instead of your previous supplier.

At Feníe Energía, we issue invoices once we receive consumption information from your local energy distribution company, which reads your meter. Therefore, the frequency with which you receive your invoice will be the same as the frequency with which Feníe Energía receives your meter readings.

Under Royal Decree 1110/2007, it is planned that by 31/12/2018 all supplies of less than 15 kW will be remotely managed, and consequently billed monthly.

Until that date arrives, and for tariffs of less than 15 kW contracted:

-If you already have a smart meter installed and it's connected to the network, you'll receive monthly bills (both conditions must be met).
-Otherwise, you'll most likely receive bills every two months.
For supplies with a contracted power of more than 15kW, billing is monthly.

No, because activating with Feníe Energía implies a simultaneous cancellation with your previous energy supplier.

No contract with Feníe Energía is subject to a minimum commitment period or any type of penalty if the contract term is not fulfilled. Our policy is to be transparent in our processes, striving to build customer loyalty through personalized and attentive service. This necessarily involves not binding our customers, allowing them to contract freely so they can verify this without any restrictions.

Your first point of contact is your Energy Agent (the person you contacted to sign up), a professional installer who will provide personalized service, answer all your questions, and advise you on the best way to save on your electricity bill. Additionally, there is a toll-free number and you can also contact us at info@electrodomesticoscholo.com with any questions.

The first step would be to perform the reset procedure, which involves switching off all the circuit breakers (MCBs), waiting a couple of minutes, and then switching them back on from left to right, waiting a couple of seconds between each one. If you still have no power, the next step would be to try to find out if other properties are affected (if it's nighttime, look outside to see if there's light on in the street or neighboring houses), or go outside and ask your neighbors. In the case of a widespread power outage, you can either call the local electricity distributor's toll-free number (listed on your bills) or call our 24-hour service so we can handle the situation for you. If you choose the second option, we will call you back to let you know the estimated time for service restoration. If you are the only one affected, it is very likely that it is a private fault, in which case you should contact a private electrician (your local energy agent is one, and will be able to attend to you preferentially), to detect the origin of the problem.

At the time of signing up, you can choose how you want to receive your bills: traditional (regular mail) or electronic (email). Currently, for tariffs under 10 kW, we have a product that allows you to save approximately 5% on the variable component of your bill compared to the base price by signing the contract electronically and choosing to receive your bills by email. In any case, we recommend opting for electronic billing, as it is faster to receive and helps reduce paper consumption and protect the environment.

Invoices will be sent periodically according to the billing cycle explained above, via the method the customer selected during the contracting process (mail or email). Additionally, customers have the option of viewing their invoices on our website, www.fenieenergia.es, after registering to obtain a password.

Any potential penalty or compensation payment to the outgoing energy supplier will depend on the original contract and whether it includes any clauses regarding such payments. The supplier switching process with Feníe Energía only covers the change of the customer's electricity supply; it does not address any unforeseen circumstances or other contracted services that may continue to be billed, even after switching to our company.

At Feníe Energía, we are committed to the environment, which is why we offer 100% green energy, certified by the CNMC (National Markets and Competition Commission ). This energy comes from wind farms, hydroelectric plants, solar panels, and other sources.

By contacting your nearest Energy Agent to your supply point, which you can locate on our website.

Yes, since November 2015 we have been selling energy throughout the national territory, both on the peninsula and in Ceuta, Melilla, the Balearic Islands and the Canary Islands.

Taking meter readings is the sole responsibility of the local electricity distribution company (RD 1718/2012). If the meter is inaccessible (inside the house, in an inaccessible room, locked, gated, inaccessible to common areas of the building, etc., or any other temporary or permanent barrier or circumstance that prevents accurate readings), the customer is responsible for providing the readings periodically to the local electricity distribution company so that the supplier (us) can be informed of the correct consumption for billing.

Below are the customer service numbers for the most common distributor areas, so that you can contact the distributor if needed:

IBERDROLA: 900 171 171
UNIÓN FENOSA: 901 34 34 34
ENDESA: 902 509 600
VIESGO: 900 101 051
EDP: 900 907 000

If you don't know your local distributor, it appears on your Feníe Energía bill in the top right corner in the customer details section

Exactly the same as before switching to us (previous FAQ)

In the customer area (clientes.fenieenergia.es), you can manage tasks such as changing your bank account details, contact email, and billing address, among others. To change the contract holder, or for any other action involving changes to the installation, you must contact your energy agent to obtain the form to complete and sign.

At the moment, the only way to pay bills at Feníe Energía is by direct debit, the account number of which must be provided by the customer at the time of contracting.

Energy, understood as a variable term in the bill, is calculated by multiplying the kWh consumed in the period (difference between what the meter shows in the cut-off reading and the last period that was billed) by the price €/kWh of your contract.

Yes, by informing your energy agent at the time of contracting, after they verify that the parameters of your current Electrical Installation Certificate (CIE) allow for such a change. The contract you sign will already include the necessary change.

The optimal contracted power is closely related to the electrical appliances in your home, your consumption habits, and the time of year. For this reason, don't hesitate to consult your energy agent, who will guide you and recommend the best option for your needs.

There is no obligation to contract any additional services beyond your electricity supply contract. We do, however, offer optional services such as consultation and advice on the energy consumption of your installation by subscribing to our Sigue+e product. Would you like to learn more about the products offered by Feníe Energía? Ask us

Signing up for your electricity and gas bill savings is very simple. You can contract your supply electronically; it's a quick and secure process. All you need is an email address and a mobile phone number, to which we will send a code to sign the contract.

There is a customer service department for handling complaints regarding the contracted service, which the Customer can access either through their installation agent or through the following Feníe Energía channels: – www.fenieenergia.es. A form can be submitted through the website. – Email address: clientes@fenieenergia.es – Complaints hotline, available 24/7, 365 days a year: 900 21 54 70. – Fax: 91 631 33 15 – By mail addressed to the Complaints Department, C/Jacinto Benavente 2B, Ground Floor (Tripark Business Center), 28232, Las Rozas de Madrid.

Feníe Energía, SA undertakes to respond to all complaints within one month of their submission. This response aims to inform the Customer of the actions taken or to be taken to resolve the issue that is the subject of the complaint. However, a response does not necessarily imply a resolution of the issue, as in many cases it may require actions that extend beyond the timeframe established for responding.

However, if a complaint submitted directly by the Customer cannot be resolved, the Customer may submit their complaint to the alternative dispute resolution entities for consumer matters established in accordance with applicable regulations—such as the Consumer Arbitration Boards in the Autonomous Communities—or use the online dispute resolution platform created by the eurCommission, without prejudice to Feníe Energía's right to accept or reject such proceedings. If the Customer does not submit the complaint to the aforementioned entities or if they lack jurisdiction, they may submit the dispute to the Ministry of Industry, Energy and Tourism when such disputes relate to their specific rights as end users, including all those provided for in Law 24/2013, and without prejudice to the powers of other Public Administrations. The Customer may also pursue any legal action they deem appropriate, with the Courts and Tribunals of the place where the supply is made having jurisdiction.

Feníe Energía will bill each time the meter reading cycle is completed. That is, as a guideline, every two months for tariffs 3.1, 3.2, and 3.3, and every month for tariff 3.4

No. The gas meter will continue to be read by the distribution company, the same one that has been doing it until now. Feníe Energía is the marketing company.

No, changing your energy supplier does not involve any interruption of service. It is simply an administrative change; the only difference is that, starting with your next meter reading, your bill will be from Feníe Energía instead of your previous supplier.

If the bill includes consumption charges, Feníe Energía will issue it within fifteen days of receiving the meter reading from the distributor. The meter reading marks the end of the billing cycle. If the bill includes other charges, such as connection fees, Feníe Energía may issue it before the end of the customer's first billing cycle with Feníe Energía.

No, we take care of everything.

For now, we do not have a dual offer, as we believe our offers are competitive.

Since they are different products, the invoices are different, as each one has a different billing cycle and this way you can know what amount is for each item.

Tariffs are set by the Ministry of Industry based on supply pressure and consumption. This means that a customer cannot choose their tariff but is assigned the one that corresponds to their characteristics.

There is a customer service department for handling complaints regarding the contracted service, which the Customer can access either through their installation agent or through the following Feníe Energía channels: – www.fenieenergia.es. A form can be submitted through the website. – Email address: clientes@fenieenergia.es – Complaints hotline, available 24/7, 365 days a year: 900 21 54 70. – Fax: 91 631 33 15 – By mail addressed to the Complaints Department, C/Jacinto Benavente 2B, Ground Floor (Tripark Business Center), 28232, Las Rozas de Madrid.

Feníe Energía, SA undertakes to respond to all complaints within one month of their submission. This response aims to inform the Customer of the actions taken or to be taken to resolve the issue that is the subject of the complaint. However, a response does not necessarily imply a resolution of the issue, as in many cases it may require actions that extend beyond the timeframe established for responding.

However, if a complaint submitted directly by the Customer cannot be resolved, the Customer may submit their complaint to the alternative dispute resolution entities for consumer matters established in accordance with applicable regulations—such as the Consumer Arbitration Boards in the Autonomous Communities—or use the online dispute resolution platform created by the eurCommission, without prejudice to Feníe Energía's right to accept or reject such proceedings. If the Customer does not submit the complaint to the aforementioned entities or if they lack jurisdiction, they may submit the dispute to the Ministry of Industry, Energy and Tourism when such disputes relate to their specific rights as end users, including all those provided for in Law 34/1998, of October 7, on the hydrocarbons sector, and without prejudice to the powers of other Public Administrations. Likewise, the Customer may exercise any legal action they deem appropriate, with the Courts and Tribunals of the place where the supply is made having jurisdiction.