Legal notice

1. IDENTIFICATION DATA

  • Tax owner: Juan Andres Chousa Abuin
  • CIF/NIF: ES 33854668W
  • Address: C/ Escultor Asorei, 10 Bajo
  • Postal code: 27004
  • City Hall: Lugo
  • Email: info@electrocholo.com

2. PURPOSE AND ACCEPTANCE OF THE TERMS OF USE

Juan Andres Chousa Abuin, hereinafter the Provider, as the owner of this website, makes this document available to users with which he intends to comply with the obligations set forth in Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE), as well as to inform all users of the website about the conditions of use of the website.

Through the website, the Provider facilitates access for users to various content, services, information and data (the "content"), made available to users by the Provider or by third-party service and content providers.

Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other applicable legal provision, so if the user does not agree with any of the conditions set forth herein, they must refrain from using this website.

The Provider reserves the right to modify any type of information that may appear on the website, without any obligation to give prior notice or inform users of such modifications, it being understood that publication on the provider's website is sufficient.

The use of certain services will also imply the acceptance, without reservation, of the specific conditions that the Provider may establish at any time, specifically, as a substitute or complement to these General Conditions of Use.

3. RESPONSIBILITY

The Provider disclaims all liability arising from information published on its website, provided that this information has been manipulated or entered by a third party unrelated to the Provider.

From the Provider's website, you may be redirected to content on third-party websites. Since the Provider cannot always control the content posted by third parties on their websites, it assumes no responsibility for such content. In any case, the Provider states that it will immediately remove any content that may violate national or international law, morality, or public order, and will immediately remove the redirection to said website, reporting the content in question to the appropriate authorities.

The Provider is not responsible for information and content stored, including but not limited to, forums, chat rooms, blog generators, comments, social networks, or any other medium that allows third parties to independently publish content on the Provider's website. However, in compliance with Articles 11 and 16 of the LSSI-CE (Spanish Law on Information Society Services and Electronic Commerce), the Provider is available to all users, authorities, and law enforcement agencies, and actively collaborates in the removal or, where appropriate, blocking of any content that may affect or contravene national or international legislation, the rights of third parties, or public morals and order. If a user believes that any content on the website may fall into this category, they are requested to notify the website administrator immediately.

This website has been reviewed and tested to ensure it functions correctly. In principle, its proper functioning can be guaranteed 24 hours a day, 365 days a year. However, the provider does not rule out the possibility of programming errors or unforeseen circumstances such as force majeure, natural disasters, strikes, or similar events that may prevent access to the website.

If an error is detected in the price of an item after an order has been received, the provider will contact you as soon as possible to inform you of the issue and offer you the option of cancellation or proceeding with the order at the correct price. Automatic order confirmations do not validate incorrect pricing. In the event of cancellation, any amount paid will be refunded. Shipment will not be processed without your express agreement to the correct pricing.

4. INTELLECTUAL AND INDUSTRIAL PROPERTY

The website, including but not limited to its programming, editing, compilation, and other elements necessary for its operation, as well as its designs, logos, text, and/or graphics, is the property of the Provider or, where applicable, is used with the express license or authorization of the authors. All website content is duly protected by intellectual and industrial property regulations and is registered in the corresponding public registries.

Regardless of their intended purpose, the reproduction, use, exploitation, distribution, and commercialization of these materials, in whole or in part, requires the prior written authorization of the Provider. Any use not previously authorized by the Provider will be considered a serious infringement of the author's intellectual or industrial property rights.

Designs, logos, text, and/or graphics belonging to third parties that may appear on the website belong to their respective owners, who are solely responsible for any disputes that may arise regarding them. In any case, the Provider has obtained the express prior authorization of said owners.

The Provider acknowledges the corresponding industrial and intellectual property rights of their owners, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility on the part of the Provider, nor any endorsement, sponsorship or recommendation by the Provider.

To report any suspected infringements of intellectual or industrial property rights, or any issues with the website's content, please contact us at info@electrocholo.com

5. ACCESS CONDITIONS

In general, access to information about the various products and services available on the website, as well as browsing the site, will be free of charge. Therefore, users will not be required to register or provide personal data, nor will they need to use usernames or passwords. However, certain sections of the website will require prior data entry in forms or registration.

When access to certain content or the use of a service requires the provision of personal data, Users guarantee its truthfulness, accuracy, authenticity, and validity. The Provider will process such data automatically, as appropriate, according to its nature or purpose, in accordance with the Terms and Conditions indicated in the Data Privacy Policy section.

To use the Services, minors must first obtain permission and/or authorization from their parents, guardians, or legal representatives, who will be held responsible for all actions taken by the minors under their care. The adults in charge of minors bear full responsibility for determining the specific content and Services to which minors have access. Since the Internet allows access to content that may be inappropriate for minors, Users are advised that mechanisms exist, particularly filtering and blocking software, that allow for limiting available content. While not infallible, these mechanisms are especially useful for controlling and restricting the materials to which minors have access.

6. CONDITIONS OF USE

The User undertakes to make proper and lawful use of the website as well as the content, products and services, in accordance with the legislation applicable at any given time, these General Conditions of Use of the website, generally accepted morality and good customs and public order.

The User must refrain from:

  • I. To make unauthorized or fraudulent use of the website and/or the content for illicit purposes or effects, prohibited in these Conditions, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload, impair or prevent the normal use of the services, computer equipment or documents, files and all kinds of content stored on any computer equipment.
  • II. Accessing or attempting to access restricted resources or areas of the website without meeting the conditions required for such access.
  • III. To cause damage to the physical or logical systems of the website, its providers or third parties.
  • IV. Introduce or spread on the network computer viruses or any other physical or logical systems that may cause damage to the physical or logical systems of the PROVIDER, its suppliers or third parties.
  • V. Attempting to access, use and/or manipulate the data of the PROVIDER, third-party providers and other Users.
  • VI. Reproducing or copying, distributing, allowing public access through any means of public communication, transforming or modifying the contents, unless authorized by the holder of the corresponding rights or legally permitted.
  • VII. To suppress, hide or manipulate the notes on intellectual or industrial property rights and other identifying data of the rights of THE PROVIDER or of third parties incorporated into the contents, as well as the technical protection devices or any information mechanisms that may be inserted in the contents.
  • VIII. Obtaining and attempting to obtain the content using means or procedures other than those that, as the case may be, have been made available to you for this purpose or have been expressly indicated on the web pages where the content is located or, in general, those that are commonly used on the Internet because they do not entail a risk of damage or disablement of the website and/or the content.
  • IX. In particular, and by way of example only and not as an exhaustive list, the User undertakes not to transmit, disseminate or make available to third parties information, data, content, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any kind of material that:
    • a) In any way that is contrary to, disparages or infringes upon the fundamental rights and public freedoms recognized constitutionally, in international treaties and in the rest of the legislation.
    • b) Induce, incite or promote criminal, denigrating, defamatory, slanderous, violent or, in general, illegal acts, contrary to morality and generally accepted good customs or public order.
    • c) Induce, incite or promote discriminatory actions, attitudes or thoughts based on sex, race, religion, beliefs, age or condition.
    • d) Incorporate, make available or allow access to products, items, messages and/or services that are criminal, violent, offensive, harmful, degrading or, in general, contrary to the law, morality and generally accepted good customs or public order.
    • e) Induces or may induce an unacceptable state of anxiety or fear.
    • f) Induce or incite involvement in dangerous, risky or harmful practices for health and mental well-being.

7. USE OF COOKIES AND ACTIVITY LOG

Cookies are small text files generated by the websites you visit. They contain session data that can be useful later on the website. This data allows the website to maintain your information as you navigate between pages and also to analyze how you interact with the site.

Cookies are safe because they can only store information placed there by the browser, which is information the user has entered into the browser or that is included in the page request. They cannot execute code and cannot be used to access your computer.

Cookies are essential for the functioning of the internet, providing countless advantages in the delivery of interactive services and facilitating web browsing and usability. Cookies cannot harm your computer, cannot execute code, and cannot be used to access your computer. Enabling them helps identify and resolve errors.

Some services may use social media connectors (social plugins) such as Facebook, Twitter, Google+, etc. In this case, you should consult the cookie policy of these social networks, since by using social login you are authorizing the social network to store cookies.

What types of cookies are there?

Below, we provide more information to help you better understand the different types of cookies that may be used:

– Depending on the expiration date:

Session cookies: These are temporary cookies that remain in your browser's cookie file until you leave the website. They are typically used to analyze website traffic patterns. Ultimately, this allows for a better user experience by improving content and making the site easier to use.

Persistent cookies: These are stored on your device and read by the website each time you visit. Despite their name, persistent cookies have a specific expiration date. The cookie will stop working after that date, which can range from a few minutes to several years. They are generally used to facilitate the various services offered by websites.

– Depending on who manages them:

First-party cookies: These are sent and managed by a computer or domain belonging to the publisher of the website being visited.

Third-party cookies: These are cookies sent and managed by a third party other than the website publisher, when they originate from another server. Examples include those used by social networks or external content providers such as Google Maps.

– Depending on the purpose for which the data obtained through Cookies is processed, we can distinguish between:

Technical cookies: These are cookies that allow the user to navigate through a website and use the different options or services that exist on it, such as controlling traffic, identifying the user session, accessing restricted areas, remembering the items in an order, making a registration or participation request for an event, using security features while browsing, storing content for video or audio playback, or sharing content through social networks.

Analytical cookies: These cookies allow the website owner to track and statistically analyze user behavior on the websites to which they are linked. They are used to measure website activity and to create user browsing profiles in order to introduce improvements based on the analysis of user data. These cookies are processed by us and/or by third parties. They collect anonymous/anonymized user information, such as the number of users and the time spent on the site, how many times the site is visited, the user's origin, keywords, etc. This allows us to improve the products and services we offer.

Advertising cookies: These are cookies that, whether processed by us or by third parties, allow us to manage the advertising space on the website as effectively as possible, adapting the content of the ad to the content of the requested service or to your use of our website.

What cookies do we use in our web products?

Below, we inform you and request your permission to use the following first-party cookies and cookies from third-party services that provide us with add-ons. Most browsers generally allow you to change your browser settings to not accept these cookies, but if you do so, please note that the website or some parts of the website may not function correctly.

a) First-party cookies

– CookiesCtrl: To control whether the user accepts cookies or not.

– pgresponsive: We use this cookie to manage the responsive version of the website.

– ASP.NET_SessionId: This cookie is used to establish the session of the user visiting the website.

– visit: To count website visits.

– idiomaPpalId, idiomaTienda, googtrans: To properly manage the store language.

– order, orderShippingForm, user, cart, BuyerData, OrderPlacedMadeMademail, StoreStatus, CatalogTaskDates: Cookies used to manage orders, the shopping cart and the user who places the order.

– __MyAppSession: User session data.

– currencyUpdate, currencyChanged: User session data.

b) Google Cookies

– _utma, _utmb, _utmt, _utmz: These cookies correspond to the web analytics service called Google Analytics, which allows us to obtain information about how users use the website.

– PREF, NID, GAPS, GoogleAccountsLocale_session, AID, APISID, HID, HSID, SID, SAPISID, SSID, CONSENT, TAID, PAIDCONTENT: When you sign in to a Google account, these cookies are stored on your computer to keep you signed in to your Google account when you revisit its services. While you remain signed in and use plugins on other websites like ours, Google will use these cookies to enhance your user experience. They commonly appear when using Google Maps.

For more information, please consult the document "Types of cookies used by Google"

c) Twitter

– __utma, __utmb, __utmt, __utmv, __utmz, external_referer, H, eu_cn, _twitter_sess, _gat, _ga, _remember_checked_on, remember_checked, twll, guest_id, metrics_token, lang: Our site includes a plugin to display activity from our Twitter profile and to post to it. Therefore, Twitter automatically sets its own cookies. For more information, please read Twitter's "privacy policy"

d) YouTube/Google

– GALX, LSID, RMME, YSC, CAL, dkv, _ga, _gat, GEUP, VISITOR_INFO1_LIVE: Some pages on our website may include YouTube videos, a service also provided by Google. To use this service, Google sends cookies, in addition to any cookies Google may use if you are logged in with a registered Google profile, to calculate bandwidth requirements, video views, etc. For more information, please see the document "Types of Cookies Used by Google.".

e) Facebook

– locale, datr, c_user, fr, x-src, xs, csm, s, pl, lu, p, presence, js_reg_fb_ref, js_reg_fb_gate: Cookies used by Facebook to manage how logged-in users share content, control the "like" buttons, etc. You can find more information here about how Facebook uses cookies.

How to manage cookies?

All internet browsers allow you to limit the behavior of cookies or disable them entirely within the browser's settings or options. The steps to do this vary depending on the browser; instructions can be found in your browser's help menu.

Many browsers allow you to activate a private browsing mode, in which cookies are always deleted after your visit. Depending on the browser, this private mode may have different names. Below is a list of the most common browsers with a link to their cookie settings and the different names for this "private mode":

For Chrome, see: Managing cookies in Chrome

For Explorer, see: Managing cookies in Internet Explorer

Firefox, see: Managing cookies in Firefox

Safari, see: Managing cookies in Safari

For Opera, see: Managing cookies in Opera

Safari (iOS), see: Managing cookies in Safari (iOS)

Chrome (Android) see: Managing cookies in Chrome (Android)

8. PRIVACY POLICY

8.1 Data Controller

The Data Controller corresponds to the owner of the website, whose full details are: Juan Andres Chousa Abuin., with NIF ES 33854668W, and address at C/ Escultor Asorei, 10 Bajo, 27004, Lugo.

8.2 Data processed, purposes and retention period

8.2.1 Data processed

For the purposes of requesting information or making contact, certain data must be provided by completing the form provided for this purpose, which will indicate which of them are mandatory.

In order to process a one-off order or to register as a regular buyer, certain data must be provided, all of which is processed by the Data Controller.

During browsing we obtain data that provides us with information about usability and user preferences, according to the terms and conditions expressly provided in the cookies section.

8.2.2 Purposes

Shopping Cart: Users can choose to register, saving their information for future purchases, or simply log in for the selected product(s). In both cases, the forms will indicate which fields are required, marking mandatory fields with an asterisk (*). Those who choose to register will have access to a "Personal Area" where they can manage, modify, or update their personal information and delivery addresses.

This data will be used exclusively for the processing and management of commercial relationships with clients and users, the execution of after-sales service and/or warranty of purchases made, as well as for sending information related to products and services by any means, including email or equivalent electronic means.

Contact: The purpose will be to manage and process an effective response to the questions raised.

8.2.3 Conservation

The data will not be retained and will be deleted once the corresponding procedures have been carried out

8.3 Legitimization of the processing

Shopping cart: The legal basis for processing data for the purchase of our products will be the execution of the service provision contract to which the interested party is a party.

Contact: the legitimacy will be the consent, which may be withdrawn at any time, without in any case the withdrawal of the same conditioning the execution of the service provision contract.

8.4 Exercise of rights

Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected. To do so, users may send a written communication to the address indicated above, including proof of identity.

8.5 Recipients and transfers

No data will be transferred or internationally transferred.

9. MODIFICATION AND TERMINATION OF SERVICES

Although, in principle, the duration of this site is indefinite, the Provider reserves the right to modify, suspend or terminate the provision of its services, in whole or in part, at any time, and without prior notice to the Users of the site.

Likewise, the Provider may modify the Terms of Use of this website at any time.

10. APPLICABLE LAW AND JURISDICTION

Any dispute relating to this website will be governed by Spanish law. The resolution of conflicts or disputes will be submitted to the Courts of Lugo, except in cases where the jurisdiction corresponds to the buyer's domicile.

11. RETURNS (RIGHT OF WITHDRAWAL) AND GUARANTEES

Warranty and Returns Policy

At Electrocholo , we want to guarantee your satisfaction and comply with current Spanish warranty and return regulations. Below are the terms and conditions applicable to appliances and spare parts purchased in our store.

1. Household Appliances

1.1 Warranty:

  • All appliances come with an official 3-year warranty from the date of purchase, in accordance with current regulations.
  • This warranty covers manufacturing defects and failures that arise under proper use conditions and in accordance with the manufacturer's instructions.
  • free repair or is offered . If it is not possible to repair or replace the product, the customer is entitled to a price reduction or a refund .

Warranty Exclusions:

  • Deficiencies caused by improper use , negligence , impacts , incorrect installation , or handling not performed by an authorized Technical Service when required are not covered.
  • Damage resulting from normal wear and tear of the product over time is also not covered.

1.2 Right of Withdrawal (Return due to Withdrawal):

  • If you buy an appliance remotely (online or by phone), you can exercise your right of withdrawal and return the product within 14 calendar days from receipt of the order, without needing to justify the reason.
  • To exercise this right, the product must be returned in perfect condition , with its original packaging , manuals and all included accessories.
  • Shipping costs incurred for the return will be borne by the customer, except in the case of defects in the product or an error in the shipment.

2. Spare Parts and Replacement Parts

2.1 Warranty:

  • Spare parts and replacements have a 3-year warranty , which covers manufacturing defects or lack of conformity.
  • The warranty does not cover damage caused by incorrect installation , improper handling, or natural wear and tear.
  • repair or replacement of the part will be offered , as appropriate. Note : Some products, such as electronic modules, may be subject to specific procedures or exclusion from returns .

Warranty Exclusions:

  • incorrect installation or improper handling of spare parts is not covered
  • Also excluded are spare parts that have been handled or installed improperly according to the manufacturer's recommendations.

2.2 Right of Withdrawal (Return due to Withdrawal):

  • Spare parts purchased remotely can also be returned within 14 calendar days of receiving the order, provided they have not been installed or tampered with.
  • To accept the return, the replacement part must be in perfect condition , with its original packaging and without signs of use or handling.
  • Sealed products that have been unsealed and used, and those with a risk of rapid deterioration (e.g., mechanical and electronic parts) cannot be returned , except in the case of a proven defect.
  • Return shipping costs

Procedure for Exercising the Guarantee or the Right of Withdrawal

  1. Contact : Before proceeding with a return, please contact us by email or using the form below to process the return authorization.

  2. Product Conditions:

    • To accept the return, the product must be in perfect condition and have its original packaging , manuals and accessories.
    • If the product does not meet these conditions, it may be rejected and returned to the customer, specifying the reasons.

  3. In-store returns:

    • You can return products free of charge at our physical store, after notifying us beforehand by email or phone.

Damage or Breakdown during Transport

If the product suffers visible or invisible damage during transport , please contact us immediately to arrange a return or replacement. Transport damage not visible at the time of delivery should be reported as soon as possible using the form below.

Important Note:

  • These policies apply exclusively to private consumers . Returns due to withdrawal will not be accepted from businesses, self-employed individuals, or professionals.

Eur eur dispute resolution
platform : https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&Ing=ES