General terms and conditions of contract
1. IDENTIFICATION OF THE HOLDER
These General Terms and Conditions of Sale – hereinafter referred to as GTC – govern the purchase of the various products offered on our website, owned by Juan Andres Chousa Abuin, with Tax Identification Number (NIF) 33854668W, and registered address at C/ Escultor Asorey, 10 Bajo, 27004, Lugo, Spain. Email: info@electrocholo.com
2. OBJECT
These purchase conditions, as well as any other specific conditions that may exist, and which will be duly displayed on the corresponding screens, constitute the regulatory framework governing the acquisition of our products and which will be formalized directly on this website.
The purchase conditions have been drawn up in accordance with the provisions of Law 34/2002, on information society services and electronic commerce, Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, Law 7/1996 on the Regulation of Retail Trade and other complementary laws, all of which are mandatory legal provisions.
The purchase of products may only be made by users over eighteen (18) years of age, who must follow the steps and instructions that will accompany the entire purchase process, consisting, by way of example only: (i) Completion of the form, either for the identification of occasional users, or for the identification of previously registered customers; (ii) Viewing on screen the order summary, delivery conditions and shipping costs – if applicable; (iii) Acceptance of purchase conditions, which implies the reading, understanding and irrevocable acceptance of each and every one of them, as well as, where applicable, the particular conditions that may be applicable and (iv) immediate receipt of a summary email in the account used in the registration or – failing that – within the shortest possible time and always before the following twenty-four hours.
Customers who wish to register will be assigned personal credentials consisting of a unique identifier (their email address) and a password. The safekeeping and security of these credentials is the sole responsibility of the account holder, who must use them with due diligence. Therefore, they may not use any passwords other than their own to impersonate other users when using the store or any other service on the website.
3. SCOPE
The purchase and acquisition of products in the store will be accessible from the territorial locations indicated below:
- Spain: Álava, Albacete, Alicante, Almería, Asturias, Ávila, Badajoz, Barcelona, Burgos, Cáceres, Cádiz, Cantabria, Castellón, Ceuta, Ciudad Real, Córdoba, A Coruña, Cuenca, Girona, Granada, Guadalajara, Gipuzkoa, Huelva, Huesca, Balearic Islands, Jaén, La Rioja, Las Palmas, León, Lleida, Lugo, Madrid, Málaga, Melilla, Murcia, Navarre, Ourense, Palencia, Pontevedra, Salamanca, Santa Cruz de Tenerife, Segovia, Seville, Soria, Tarragona, Teruel, Toledo, Valencia, Valladolid, Biscay, Zamora, Zaragoza
- Portugal: Aveiro, Azores, Beja, Braga, Braganza, Castelo Branco, Coimbra, Évora, Faro, Guarda, Leiria, Lisbon, Madeira, Oporto, Portalegre, Santarém, Setúbal, Viana do Castelo, Vila Real, Viseu
Purchases from abroad may be authorized, subject to shipping costs.
4. PRODUCT INFORMATION
The products available in the store will display all their features, available options, and price, along with an illustrative image of the packaging. The description will include the quantities per unit, clearly indicating the volume. The catalog will also contain a brief presentation, as well as other related products, which the user can then add to their shopping cart.
The prices shown are in eur(identified by the symbol €) and include VAT and any other applicable taxes, and will always be the current rates. Shipping costs to the User's address will also appear on the purchase summary screen and, if applicable, will always be the responsibility of the buyer.
The provisions of the previous section shall not apply to sales expressly excluded by the regulations on value added or to sales authorized for export.
We reserve the right to cancel a purchase when it has been made due to an obvious informational or typographical error, which will be notified to the user as soon as possible, cancelling any charges that may have been made to the account.
The store does not have a specific promotions section, although it will be duly indicated on screen when the purchase of any product is discounted.
5. PAYMENT METHODS
Once you've selected your products, the prices and total for your shopping cart, as well as shipping costs, will be displayed before you proceed to payment. Following the on-screen instructions will ensure a successful transaction.
To this end, we have contracted a payment gateway that complies with the security standards required in e-commerce, so all transmitted data will be encrypted to guarantee maximum security through HTTPS protocol, thus ensuring that the transaction will be carried out securely.
We will deliver the purchased products as soon as possible to the address you provide on the order form. Delivery will always take place within thirty (30) calendar days from the date of the order.
These are all the available payment methods:
- Paypal
- Visa
- Visa Electron
- Mastercard
TRANSFER (no increase on the final price)
Orders paid by bank transfer will be held for 3 business days pending payment, starting the day after the order is placed. Therefore, please place your order only when you are ready to make the transfer. Please also remember that transfers made from banks other than those we provide may take 24 to 48 hours to process. For this reason, and to expedite orders, we kindly request that deposits or transfers be made to the same banks whenever possible.
PAYMENT IN STORE (no increase on the final price)
With this method, payment will be made at the selected store for pickup. Orders paid in-store will be held for 3 business days pending payment/pickup, starting the day after the order is placed.
6. SHIPPING COSTS
WE CANNOT GUARANTEE SAME-DAY DELIVERY FOR ORDERS PLACED AFTER 1:00 PM.
NO SHIPPING OR DELIVERIES ON SATURDAYS OR SUNDAYS
Shipping costs and delivery times for each order will always be the responsibility of the customers, and may be subject to variations depending on the products chosen or the location from which the order is placed.
If the customer is absent at the time of delivery or during peak shipping seasons such as Christmas, Black Friday, etc., Correos and Correos Express may leave the shipments in mailboxes or the nearest assigned collection points to the customer's address, notifying them by email or SMS
The available shipping options are shown below. All prices include VAT (21%). The exact price of your order, based on its weight and destination, is displayed in your shopping cart before checkout.
Free shipping on orders over €500 (Mainland Spain, Balearic Islands, Canary Islands, Ceuta, Melilla and Portugal).
Peninsular Spain
Shipping via GLS Express, Correos Express (24/48 h) or Correos Standard to your home.
| Carrier | Order weight | Price (VAT incl.) |
|---|---|---|
| GLS Express | from 0 kg to 1 kg | 8,35 € |
| from 1 kg to 3 kg | 8,53 € | |
| from 3 kg to 5 kg | 9,08 € | |
| from 5 kg to 10 kg | 10,77 € | |
| from 10 kg to 15 kg | 11,37 € | |
| 15 kg to 20 kg | 20,09 € | |
| from 20 kg to 25 kg | 31,58 € | |
| from 25 kg to 40 kg | 50,82 € | |
| Correos Express | from 0 kg to 1 kg | 7,14 € |
| from 1 kg to 2 kg | 7,38 € | |
| from 2 kg to 3 kg | 7,50 € | |
| from 3 kg to 5 kg | 8,05 € | |
| from 5 kg to 10 kg | 9,80 € | |
| from 10 kg to 15 kg | 11,47 € | |
| 15 kg to 20 kg | 18,15 € | |
| from 20 kg to 25 kg | 30,01 € | |
| from 25 kg to 40 kg | 47,19 € | |
| Standard Mail Home Delivery | from 0 kg to 500 g | 5,72 € |
| 500 g 5 kg | 5,99 € | |
| from 5 kg to 10 kg | 7,08 € | |
| from 10 kg to 15 kg | 9,56 € | |
| from 15 kg to 50 kg | 11,05 € |
Lugo city center
For the postal codes in the center of Lugo.
| Carrier | Order weight | Price (VAT incl.) |
|---|---|---|
| Local delivery | up to 50 kg | 3,63 € |
Balearic Islands
| Carrier | Order weight | Price (VAT incl.) |
|---|---|---|
| Standard Mail | from 0 kg to 3 kg | 7,38 € |
| from 3 kg to 5 kg | 10,65 € | |
| from 5 kg to 50 kg | 14,52 € | |
| Correos Express | from 0 kg to 1 kg | 8,34 € |
| from 1 kg to 2 kg | 9,26 € | |
| from 2 kg to 3 kg | 10,59 € | |
| from 3 kg to 5 kg | 11,94 € | |
| from 5 kg to 50 kg | 15,61 € | |
| UPS Standard | from 0 kg to 1 kg | 9,56 € |
| from 1 kg to 5 kg | 11,86 € | |
| from 5 kg to 50 kg | 18,15 € | |
| InPost (collection point) | up to 50 kg | 8,41 € |
The Canary Islands, Ceuta and Melilla
It does not include any import taxes (IGIC/IPSI/customs), which the recipient may pay.
| Carrier | Order weight | Price (VAT incl.) |
|---|---|---|
| Standard Mail | from 0 kg to 1 kg | 13,67 € |
| from 1 kg to 3 kg | 17,30 € | |
| from 3 kg to 50 kg | 18,15 € | |
| UPS Standard | from 0 kg to 1 kg | 16,09 € |
| from 1 kg to 5 kg | 19,24 € | |
| from 5 kg to 50 kg | 30,25 € | |
| InPost (collection point) | from 0 kg to 500 g | 7,44 € |
| 500 g 15 kg | 10,83 € | |
| from 15 kg to 30 kg | 11,98 € |
Portugal
| Carrier | Order weight | Price (VAT incl.) |
|---|---|---|
| International Mail | from 0 kg to 1 kg | 6,90 € |
| from 1 kg to 2 kg | 7,20 € | |
| from 2 kg to 3 kg | 7,50 € | |
| from 3 kg to 5 kg | 7,99 € | |
| from 5 kg to 10 kg | 11,64 € | |
| from 10 kg to 50 kg | 14,52 € | |
| GLS Express / CTT | from 0 kg to 1 kg | 8,05 € |
| from 1 kg to 2 kg | 9,08 € | |
| from 2 kg to 3 kg | 10,16 € | |
| from 3 kg to 5 kg | 12,71 € | |
| from 5 kg to 10 kg | 19,97 € | |
| from 10 kg to 50 kg | 29,04 € | |
| UPS Standard | from 0 kg to 1 kg | 13,19 € |
| from 1 kg to 2 kg | 13,43 € | |
| from 2 kg to 3 kg | 13,67 € | |
| from 3 kg to 5 kg | 15,13 € | |
| from 5 kg to 10 kg | 17,55 € | |
| from 10 kg to 50 kg | 26,62 € | |
| InPost (collection point) | from 0 kg to 500 g | 4,96 € |
| 500 g 2 kg | 5,45 € | |
| from 2 kg to 5 kg | 5,75 € | |
| from 5 kg to 10 kg | 8,58 € |
For other EurUnion countries, the United Kingdom and the rest of the world, the price and available carriers (International Mail, UPS Standard, InPost…) are automatically calculated in the shopping cart according to weight and destination.
In-store pickup
Establishments:
- Cholo appliances from Monday to Friday from 9:30 a.m. to 1:30 p.m. and from 4:00 p.m. to 7:30 p.m. | C/ Escultor Asorey, 10 Bajo – 27004 Lugo see map
7. RETURNS (RIGHT OF WITHDRAWAL) AND GUARANTEES
At ElectroCholo, we work to guarantee your satisfaction and comply with current regulations regarding warranties and returns. Below, we detail the conditions applicable to products purchased in our store.
—
7.1. Household Appliances
7.1.1 Warranty
All household appliances have a legal guarantee of 3 years from the date of purchase, as established in Royal Legislative Decree 1/2007.
The warranty covers manufacturing defects and failures under proper use conditions and in accordance with the manufacturer's instructions.
In case of default, the following will be offered:
Free product repair.
Replacement of the product with a new one.
If repair or replacement is not possible, the customer may choose a price reduction or a refund of the amount paid.
Warranty exclusions:
Damage caused by misuse, negligence, or blows.
Incorrect installation or handling by unauthorized technical services.
Normal wear and tear from regular use of the product.
7.1.2 Right of withdrawal
If you have purchased an appliance remotely (online or by phone), you can exercise your right of withdrawal within 14 calendar days from receipt of the order, without needing to justify the reason.
Conditions for return:
The product must be returned in perfect condition, including all its accessories and manuals.
It is recommended to keep the original packaging to ensure the protection of the product during transport.
Return shipping costs: These will be borne by the customer, except in cases of product defect or shipping error .
7.2. Spare Parts and Replacement Parts
7.2.1 Warranty
Spare parts and replacements have a legal guarantee of 3 years, covering manufacturing defects or lack of conformity.
In case of a proven defect, the following will be offered:
Repair or replacement of the product at no additional cost to the customer.
Warranty exclusions:
Incorrect installations or improper handling.
Normal wear and tear from regular use of the product.
7.2.2 Right of withdrawal
Spare parts purchased remotely can be returned within 14 calendar days of receipt, without needing to state a reason, in accordance with Articles 102 et seq. of Royal Legislative Decree 1/2007 (TRLGDCU). To exercise this right, simply notify us using the returns form found at the end of these terms and conditions or by any other unambiguous statement sent by email.
7.2.3 Product handling and depreciation (art. 108.3 TRLGDCU)
You can examine the replacement part just as you would in a physical store: check the part number, its appearance, the packaging, and visually compare it to your original part. Any handling beyond this—particularly installing it, connecting it to a power source, soldering it, disassembling it, or testing it in the device—is considered handling other than what is necessary to establish its nature, characteristics, and function, and makes you responsible for any diminished value of the product.
Modules, boards, and other electronic components. These products are shipped with an ElectroCholo tamper-evident seal and, when supplied by the manufacturer, in a sealed anti-static bag. Before installing them, please verify that the part number matches that of your original part. If you have any questions, please contact us before opening or installing the part, and we will be happy to assist you.
- An electronic component that has been installed or connected cannot be resold as new, as it is not possible to guarantee to the next customer that it has not suffered electrical damage (overvoltages, short circuits or electrostatic discharges).
- If the part is returned with signs of installation, connection or use (marks on connectors or terminals, dirt residue, soldering, burns, tampered screws, etc.), with the control seal broken or without its protective bag or packaging, the depreciation applied may reach up to 100% of its value, in which case the refund of the product amount will not be made.
- The breaking of the seal will be considered an indication of tampering and the condition of the piece will be assessed in each case.
How we process returns. Upon receiving the product, we inspect and photograph its condition. If we apply a depreciation charge, we will notify you by email of the amount deducted and the reason for it, along with the photographs, and we will refund the remaining balance. The refund will be issued within a maximum of 14 calendar days from the date you notify us of your withdrawal, although it may be withheld until we have received the product (Art. 107 TRLGDCU), and will be issued via the same payment method used for the purchase.
Legal guarantee. Nothing above limits your warranty rights for lack of conformity: if the part has a factory defect, we will process it as a warranty even if it has been installed (see section 7.2.1).
Exceptions. In accordance with Article 103 of the TRLGDCU (General Law for the Defense of Consumers and Users), withdrawal is not permitted for spare parts made according to the customer's specifications or clearly personalized.
Return shipping costs. The direct costs of returning the product due to withdrawal are borne by the customer, except in cases of product defect or shipping error on our part.
7.3. Procedure for Exercising Guarantees or Withdrawal
Contact: Email us at info@electrocholo.com or use the form available on our website to submit your request .
Product conditions: The product must be returned in good condition, including manuals and accessories.
Although not mandatory, it is recommended to keep the original protective packaging (seal, anti-static bag, silica gel packet), especially for electronic components, to prevent damage such as moisture and static electricity that could harm the product
In-store returns: You can return products to our physical store at no additional cost, after prior notification .
7.4. Damage or Breakdown during Transport
Visible damage: If you notice any obvious damage to the packaging upon receiving the package, please notify the carrier and us immediately .
Invisible damage: If you discover damage to the product once you open the package, please inform us as soon as possible so we can handle the issue.
**Important note:**
These conditions apply exclusively to private consumers. Returns due to withdrawal **do not apply to businesses, the self-employed, or professionals**.
Commission's online dispute resolution EurDispute resolution link:
RETURNS, WITHDRAWAL AND WARRANTIES FORM:
Return/Warranty Request
You can download the withdrawal form template in PDF or Wordit to:
Info@electrocholo.com
8. APPLICABLE LEGISLATION
These General Terms and Conditions are governed by Spanish law. Any disputes or controversies will be submitted to the Courts of Lugo, except in cases where jurisdiction corresponds to the buyer's domicile.
9. PROTECTION OF PERSONAL DATA
See in this regard the corresponding privacy and cookie policy which, duly identified, can be found at the bottom of the main page and in its corresponding section.